Krueger National Spare Parts and Service offers approximately 15,000 product lines and has access to thousands more.
At Krueger National Spare Parts and Service, it’s about more than having a long list of products. High levels of customer service and a trusted nationwide support network are all part of the package.
Krueger is best known for its quality trailers, which it has been producing for over 45 years, but in recent years it has also made a name for itself in the parts business. It stocks items both for its own trailer brand and for all other trailer brands.
Krueger National Spare Parts and Service offers approximately 15,000 product lines and has access to thousands more. It stocks top brands like Jost, BPW Transpec, Hendrickson, Fuwa K-Hitch, SAF-Holland and more.
“Our inventory levels are unmatched. We carry inventory on the shelves, rather than having to stock it in a warehouse. This means we can quickly access parts when customers need them. This speeds up the process of getting them what they need, when they need it, ”said Ben Raudino, National Spares Manager at Krueger Transport Equipment Ben Raudino, who has over 30 years of experience in the parts industry.
While it’s the customer service that really sets the company apart, he says. “We obviously have a wide range of parts for all makes of trailers, but it’s the service that sets us apart from our competition. We offer as many deliveries as you need – there are no fixed routes in the morning and afternoon. We also have extensive knowledge of the parts industry. There are a lot of our employees here who are former mechanics and many have been with us for 30 years or more, so they know our product inside out and know the industry inside and out.
Krueger has been able to develop its spare parts business by continuously expanding its range. Under Raudino’s leadership, he has helped grow the product portfolio fivefold over the past five years.
Krueger National Spare Parts and Service has its own workshops in Sydney, Melbourne and Brisbane, as well as a network of dealers in other capitals. “The whole country is covered through our own network and our network of partners,” added Kevin Dennis, CEO of the Krueger Transport Equipment group.
“One of our main partners is Brown and Hurley, which has been a very successful sales distributor for us. In Adelaide and Perth, we have enlisted independent dealers. “
Krueger also has field service vans at each of its locations, providing roadside assistance 24 hours a day, 7 days a week, 365 days a year.
Add to that Krueger’s rental fleet – available in each of its workshops – and it’s a complete service package. “We have 350 trailers rented at all times. This is another level of service that we provide to our customers and it is especially important if they have a trailer that is off the road or under maintenance. Krueger can put them in another set of trailers so they can stay on the road. It also means that if a customer gets a six month contract, they can rent the trailer for the period they need, instead of having one. Some of our signature rental clients include Toll and Woolworths, ”said Dennis.
Expanding its service offering, Krueger launched an online parts catalog about 12 months ago. Krueger Country Service Manager David Grant explained, “This gives customers the ability to view all of the technical specifications and find the part numbers, then order online or quote the part number and order. by telephone. What we are finding is that most of our customers will find what they need online and call us to place the order, showing that it is still an industry of relationships.
Recently, Krueger also implemented an apprenticeship program. “Like everyone in the industry, we recognize that there is a skills shortage in Australia, so we are ready to step up and sponsor those who wish to enter the industry through a training program. learning, ”Dennis said. We’re always on the lookout for new talent across the company, with opportunities for Boilermakers, Heavy Vehicle Mechanics, Light Vehicle Mechanics, Spray Painters and more.
To view the online parts catalog, please visit kruegernationalspares.com.au. For career opportunities, visit krueger.com.au/careers.