Roswell Transit: the service connects people to places

Roswell Transit driver Patricia Hernes is one of the bus drivers who get people where they want to go in the city. (Photo submitted)

Copyright © 2021 Roswell Daily Record

BYes Todd Wildermuth
Ppublic Iinformation Oagent/VSity of Roswell

Every day, Roswell Transit is on the go, connecting people to places by providing safe, affordable and convenient public transportation for citizens who need to travel to medical facilities, shopping malls, recreation sites or a wide variety of places. other destinations in Roswell.

Transit service vehicles move up and down Main Street seven days a week, while “side roads” reaching other streets are served Monday through Friday when passengers call to plan a trip. In addition, Roswell Transit also provides door-to-door paratransit service to qualified individuals who are unable, due to physical disability or other reasons, to use scheduled services.

Roswell Transit continues to meet the needs of its users while also seeking to meet the challenges of maintaining a sufficient number of vehicle operators, the drivers who get people where they need to go.

want to go. Public transport drivers must have a commercial driver’s license with a specific endorsement allowing them to drive large vehicles carrying passengers. They should also have knowledge of city streets and transit routes, traffic rules, signs and signals, and safety rules and regulations. The training program that all drivers must take is designed to ensure that they are prepared to connect people to places in the safest way possible.

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The people behind the wheel of every Roswell Transit vehicle are literally the lifeblood of this urban service.

“As with any successful customer service-oriented organization, Roswell Transit’s most important employees are those who work on the front lines,” said Scott Furciniti, Roswell Transit representative. “The safe and courteous transportation of passengers to their destinations is the hallmark of vehicle operators in this department. “

During this time, operations supervisors ensure that vehicle operators follow proper protocols and adhere to schedules, and keep an eye out for any maintenance issues that may arise.

Roswell Transit also has an administrative staff consisting of a director, a transit manager and an administrative assistant. The Director is leading the way for Roswell Transit to provide the best possible service to its passengers while adhering to city guidelines. The transit manager supervises department staff, ensuring that all vehicle drivers receive proper training and maintain a high level of customer service. The Administrative Assistant, in addition to selling bus passes, tokens and paratransit tickets (a service for passengers with special transportation needs and limitations), serves as Roswell Transit’s budget liaison to the ministry. of New Mexico Transportation.

In addition to serving the public daily with local transportation, Roswell Transit can also be called in in an emergency to provide evacuations in potentially dangerous situations. Roswell Transit was also used to transport city officials and guests to visit areas of interest and see projects underway in Roswell.

Although Greyhound Bus Lines always has bus stops outside the Roswell Transit terminal at 515 N. Main St. for the embarkation and disembarkation of passengers, Roswell Transit is not affiliated with Greyhound. For a short time, Greyhound contracted with the City of Roswell to have Roswell Transit staff sell Greyhound passenger tickets, check baggage, and handle shipping and receiving packages for Greyhound. However, the pandemic had an impact on Greyhound’s business, resulting in the termination of this contract. Yet Roswell Transit regularly receives and redirects inquiries from the public – both over the phone and at the terminal – regarding the purchase of Greyhound tickets.

The pandemic that led to the end of the Greyhound contract also resulted in some limitations in Roswell Transit’s level of service, reducing the variety of bus routes. It has also resulted in a reduction in the number of passengers using the bus service, although it remains in demand with an average of nearly 4,000 passengers boarding the buses each month. Meanwhile, future operating plans are being worked out as Roswell Transit aims to strengthen the way it serves its passengers.

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