Ooma vs Dialpad: Compare VoIP Solutions


Image: Lunar Safari/Adobe Stock

Ooma and Dialpad are business communication products that provide voice over IP, messaging services via chat and SMS, and video conferencing. These VoIP products work on a multitude of devices for seamless access while working onsite, remotely or on the go. See how Ooma and Dialpad features compare to help you choose the right VoIP solution for your business.

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What is Ooma?

Image: Ooma

Ooma offers communication and collaboration solutions suitable for businesses and consumers, with an emphasis on not requiring an IT department to set up and administer the product.

The basic features in Office Essentials Ooma include telephony, number forwarding, voicemail, call forwarding/blocking, call groups, virtual receptionist, extension dialing, music on hold, mobile app, digital fax and a toll-free number.

A more advanced edition, Ooma Office Proincludes all of the above plus a desktop app, video conferencing, call recording, enhanced call blocking, voicemail transcription, caller info matching, dynamic caller ID caller, call analytics and integration with Google and Microsoft Office 365 suites.

The Ooma Office Pro Plus The edition includes call queuing, Salesforce integration, shared desktop, and Find Me, Follow Me, which allows receiving phone calls on different devices.

There is also a Company version which is a good option for businesses that need call center functionality.

Ooma offers a product called Airdial to replace traditional phone systems. Airdial supports telephone lines, point of sale systems, and security and fire alarm panels.

Ooma prices are as follows.

  • Essential: $19.95/month per user.
  • Pro: $24.95/month per user.
  • Professional More: $29.95/month per user.

Additional phone numbers cost $9.95/month.

I couldn’t find a free trial available, but you can see demos and webinars here. Ooma also offers you a 30-day money-back guarantee and you can receive a personalized quote here.

As for consumer options, Ooma offers a home VOIP service called Telo with three options: wired Telo White (free calls with a free $99.99 single device), wireless Telo Air (free calls with free single device $129.99) and the wireless Telo LTE which includes battery backup and LTE connection ($11.99/month with free single device $179.99).

There is also a security product called Ooma Security with a range of options to monitor homes for movement, smoke, water and door/window activity. Prices range from $149 to $349 depending on your choice of options, and sensors can be purchased individually between $24.99 and $34.99. Keypads, alarm sirens and backup batteries can also be purchased.

What is the numeric keypad?

Image: Numpad

Dialpad is a competing communication product alongside Ooma with a huge range of features. Powered by AI, it runs in the cloud and consists of three integrated products: Dialpad Talk for voice services, Dialpad Contact Center for contact center management, and Dialpad Sell, an automated sales dialer.

Dialpad allows number porting and offers 3 levels of functionality: Standard, Pro and Enterprise.

The Standard The version includes unlimited calls, SMS and MMS, AI-powered call and voicemail transcriptions, integration with Google and Microsoft, unlimited video meetings and web/chat support.

The Pro The version gives you all the standard options plus support for local numbers in over 70 countries, multiple phone numbers per account, 25 call groups (e.g. for departments), 10 offices, SMS capabilities global, integration with CRM solutions such as Salesforce, Zendesk, Hubspot, and Zoho, open APIs and webhooks for greater customization, and 24/7 live support.

The Company The version gives you all the features of the Pro version, adding 100% uptime, unlimited desktop locations, unlimited call groups, dial-by-extension, integration with single sign-on providers like Okta and OneLogin, Azure AD single sign-on integration, data retention policies, and priority live agent support.

If you just want a video conferencing option without all the extras, you can get one for free from Dialpad, which lets you host up to 10 participants for up to 45 minutes from your desktop or mobile phone. Virtual backgrounds and unlimited audio recording are included. A paid version ($15/month per user) gives you all of the above, except you can host up to 150 participants for up to five hours. You’ll also get AI meeting transcripts, automation item capture, automated post-meeting summaries, unlimited video recordings, custom music on hold, and meeting room hardware integration.

Dialpad seems to be exclusively business-oriented; I haven’t been able to find a consumer-based option, but since many people run their businesses from home, this might work for even a single home-based worker running a business. The free video conferencing option can also be easily used for recreational or family gatherings.

The price is as follows:

  • Standard: $15/month per user per year or $23/month via a monthly subscription.
  • Pro: $25/month per user via an annual subscription or $35/month via a monthly subscription.
  • Company: Contact Dialpad here for a quote. If you are interested in contact center options, you can view them and get a quote here.

You can see a demo here and get a free trial of Dialpad for 14 days. Note that it requires a credit card number to be implemented and you must cancel before the end of the 2 week period if you do not wish to purchase the product.

Ooma vs Dialpad: Feature Comparison

Office and conference devices

Ooma and Dialpad both offer desk and conference phones as well as headsets for use with these devices. Physical devices are not a requirement for either service; mobile apps (see below) will work just fine to enable all necessary functions.

Browser capacity

Ooma and Dialpad are accessible through a browser to launch and join meetings. Ooma’s browser functionality is more meeting-based, while Dialpad offers both calling and meetings.

Mobile app

Ooma and Dialpad both offer mobile apps for Android and iPhone, which allow customers to make and receive calls using the phone number assigned by either provider, rather than the phone number tied to the SIM or eSIM phone number of the device. These calls work on worldwide data and Wi-Fi connections.

Team messaging

Both Ooma and Dialpad offer team messaging, audio conferencing, and video conferencing features, but note that the cheaper Dialpad Standard version includes video conferencing, while you’ll have to pay more for the Ooma pro version to get this feature. Both support SMS messaging from the company number provided, and Ooma also includes presence indicators to show others’ availability.

App integrations

Ooma and Dialpad both integrate with Google and Microsoft, but it’s worth pointing out that the basic Ooma solution doesn’t – you need the Pro solution for $24.95/month per user – while the Standard Dialpad offers it at $15/month per user.

This integration provides access to contacts in order to initiate calls or other forms of communication, and Dialpad takes it a step further by automatically displaying emails, documents and events shared with contacts in the Dialpad contact sidebar in desktop and mobile applications.

Integration with Microsoft Teams, a powerful communication/collaboration tool, is both comprehensive and streamlines working across both platforms. Additionally, Ooma Enterprise offers over 50 app integrations.

Enterprise and call center capabilities

Both Ooma and Dialpad offer features designed for call center (contact) operations.

The Ooma Enterprise call center platform offers intelligent routing, tools to help design call flows, reporting and analytics capabilities, automatic call distribution, and interactive voice response.

Dialpad offers two contact center options: Pro and Enterprise. Pro offers live AI coaching, real-time sentiment tracking, unlimited SMS and MMS messaging, 24×7 support, and integrations with support CRM platforms (minimum three licenses).

The Enterprise version has all the features of Pro plus a 100% uptime SLA, unlimited call queues, advanced reporting, custom business rules, and custom dashboards and reports. A minimum of 50 licenses is required.

HIPAA Compliance

Ooma states that “Ooma makes no representations, warranties, or warranties that your Services, Account(s), or Equipment (or any party’s use of any of the foregoing) conforms or will conform to the HIPAA or any other law or cause any party to comply with HIPAA or any other law.”

Dialpad, on the other hand, is HIPAA compliant, but healthcare providers must adhere to certain stipulations to be fully compliant.

Choose between Ooma and Dialpad

There’s no right or wrong answer when it comes to choosing Ooma or Dialpad. Both will work great for small or large businesses and can greatly improve the communication and collaboration abilities of any business or individual. Softwareadvice.com collected user reviews of both products and Ooma was rated 4.5 out of 5 stars, while Dialpad was rated 4.35 out of 5.

Negative reviews for Ooma involved product limitations, call forwarding, call quality, and pricing. Similar comments for Dialpad related to pricing, inadequate alerts for missed calls and voicemails, and licensing administration.

I myself don’t see a problem with the pricing structure for either service. This seems fair and reasonable in all areas.

Small businesses and security-focused consumers might find Ooma a good choice thanks to their sensors and security monitoring plans. Ooma’s AirDial product can be very useful in replacing functions and services that were previously handled by a POTS system. If you just want calling and conferencing options, Dialpad might be the better choice, as it’s cheaper in that regard.

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