Most satisfied with city services; streets, the police deserve attention – Welcome to the city of Fort Worth


Posted on January 18, 2022

Most residents of Fort Worth are satisfied with the city’s services, although they would like to see more emphasis on street maintenance and continued emphasis on street services. public security.

These are the main findings of the latest community survey conducted last summer and fall by the ETC Institute of Olathe, Kan.

The purpose of the survey was to gauge residents’ satisfaction with the delivery of services in the greater city and to help determine priorities as part of the city’s ongoing planning process. Of the households that received a survey, 1,858 responded to the survey. At least 200 households were interviewed in each of the city’s eight municipal districts.

Most residents are satisfied with municipal services. Seventy-one percent (71%) of residents surveyed who had an opinion were satisfied (score of 4 or 5 on a 5-point scale) with the quality of public safety services; 71% were satisfied with the quality of municipal libraries and 65% were satisfied with the quality of water and sewer services. Residents were the least satisfied with the completion of the city’s road projects (27%).

The services that residents believe should receive the most attention over the next two years include the quality of public safety services and the maintenance of city streets and facilities.

Major discoveries

  • Perceptions of the city. Sixty-seven percent of residents surveyed who had an opinion indicated that they were satisfied with the quality of life in Fort Worth; 11% were dissatisfied and the remaining 21% gave a neutral rating.
  • Public security. Eighty-six percent were satisfied with the quality of local fire departments. Eighty-two percent were satisfied with the speed with which firefighters respond to emergencies, and 78% were satisfied with the quality of the local ambulance service. Residents believed that the public safety service that should receive the most attention over the next two years was the overall quality of police protection and services.
  • Parks and recreation. Eighty-five percent said they were satisfied with the Fort Worth Zoo; 77% were satisfied with the Fort Worth Botanical Garden and 64% were satisfied with the maintenance of city parks. Residents believed that the area of ​​parks and recreation that should receive the most attention over the next two years was park maintenance.
  • Libraries. Seventy-two percent indicated that they were satisfied with the availability of library branches in the area where they live; 72% were satisfied with the quality of the material available and 66% were satisfied with the quality and quantity of the programs.
  • City maintenance and appearance. The areas of maintenance and appearance that residents rated highest were mowing and trimming parks (68%), keeping neighborhoods clean (57%) and maintaining commercial property (57%). Residents were generally the least satisfied with the way waste is controlled (38%). The area of ​​maintenance that residents said should receive the most attention over the next two years was the cleanliness of the city’s main streets and other public spaces.
  • Communication. Sixty-four percent were satisfied with the quality of the information inserts on the city’s utility bills and 50% were satisfied with the quality of the city’s website.
  • Solid waste, water and environmental services. Eighty-one percent were satisfied with the quality of the weekly residential selective collection; 81% were satisfied with weekly curbside residential garbage collection and 78% were satisfied with weekly residential yard garbage collection.
  • Traffic and transport services. Sixty percent were satisfied with the ease of getting around the neighborhoods on foot; 52% were satisfied with the adequacy of public lighting in neighborhoods and 51% were satisfied with the timing of traffic lights on city streets. Residents believed that the most important traffic and transportation service to focus on over the next two years was the maintenance of the city’s main streets.

View the full survey results.

Photo: Seventy-seven percent of respondents indicated that they were satisfied with the quality of life in Fort Worth.

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