Chicago CTA President Dorval Carter unveils plans to improve public transportation service based on rider complaints


ByABC7 Chicago Digital Team Going through

Friday, August 12, 2022 3:56 a.m.

CHICAGO (WLS) — CTA President Dorval Carter said he heard complaints from runners and unveiled plans on Thursday to improve the service.

He said the customer-focused action plan is based on five key pillars:

  • Provide reliable and consistent service
  • Improving the safety and security of our passengers
  • Improve the customer experience in our facilities
  • Upgrade our digital tools to improve communication with passengers
  • Investing in our people
  • Carter said the first pillar to providing more reliable services depends on hiring more workers, which will take time. He added that CTA will better align its schedules with available manpower.

    RELATED: Chicago Police Add New CTA Train Patrols, K-9 Units Must Return; non-violent groups offering support

    The CTA welcomed 80 new full-time bus operators last week, Carter said.

    “As the Agency rolls out this action plan, our senior leaders will seek feedback from our customers and connect with users across the system, and the Agency will work hard to recruit operators buses and trains to alleviate labor shortages. The commitment and deployment of this plan will also inform a long-term strategic plan to prepare the Agency for success in a post-pandemic world,” according to the CTA website.

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